Shipping policy
Shipping Policy
Effective Date: 31/07/2024
Shipping Policy Overview
At https://finalfarewell.shop/, we strive to provide a seamless shopping experience. This Shipping Policy outlines our shipping procedures, including domestic and international shipping details, delivery times, and associated costs.
1. Shipping Costs
1.1. Domestic Shipping (New Zealand):
Shipping is included in the price of the "My Final Farewell" booklet for orders within New Zealand. There are no additional shipping fees for domestic orders.
1.2. International Shipping:
For orders outside of New Zealand, additional shipping costs will apply. Shipping rates vary depending on the destination and the size of the order. The applicable shipping costs will be calculated and displayed at checkout.
2. Order Processing Time
2.1. We aim to process and ship all orders within 7 days of receiving payment. Please note that order processing times may be extended during peak periods or due to unforeseen circumstances.
3. Delivery Times
3.1. Domestic Delivery (New Zealand):
Estimated delivery times within New Zealand are2-5 business days after the order has been shipped.
3.2. International Delivery:
Delivery times for international orders vary depending on the destination and shipping method selected. Estimated delivery times are 7-21 business days after the order has been shipped. Please note that customs processing times may vary and are beyond our control.
4. Shipping Confirmation and Tracking
4.1. Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available). You can use this information to track your order's status and estimated delivery date.
5. Customs, Duties, and Taxes
5.1. For international orders, customs duties, taxes, and import fees may apply. These charges are not included in the purchase price or shipping costs and are the responsibility of the customer. Please check with your local customs office for more information on potential charges.
6. Incorrect Shipping Information
6.1. Please ensure that all shipping information is accurate and complete. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete shipping addresses provided by you. If an order is returned to us due to an incorrect address, additional shipping charges may apply.
7. Lost or Damaged Packages
7.1. While we take great care in packaging and shipping your order, we are not responsible for lost, stolen, or damaged packages once they have been handed over to the carrier. If you encounter any issues with your delivery, please contact the carrier directly.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
https://finalfarewell.shop/
support@finalfarewell.nz
27A Izard Road, Khandallah, Wellington 6035, New Zealand